Kavalo Labs, Inc Privacy Policy

Kavalo Labs, Inc. (“Kavalo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our websites, booking systems, marketing services, and related products.

Privacy Policy

Effective Date: September 1, 2025

This Privacy Policy explains how Kavalo Labs, Inc. (“Kavalo,” “we,” “our,” or “us”) collects, uses, shares, and safeguards information when you use our websites, booking systems, AI agents, and marketing services.

By using our services, you agree to this Privacy Policy.


1. Information We Collect

We may collect the following types of information:

a. Information You Provide

  • Contact details (name, email, phone, address)

  • Business details (barn/facility info, services, pricing, staff bios, photos)

  • Booking details (rider/client names, emergency contacts, ages, waivers, schedules)

  • Payment information (processed securely through Stripe; we do not store card numbers)

b. Information We Collect Automatically

  • Device and browser details (IP address, OS, browser type)

  • Usage data (pages visited, forms submitted, clicks, log files)

  • Cookies and similar tracking technologies

c. Information From Third Parties

  • SEO, analytics, and reporting data via SearchAtlas and other marketing tools

  • Communication data generated through SMS/email integrations (powered by Twilio)


2. How We Use Your Information

We use collected information to:

  • Build, host, and maintain your custom website

  • Provide online booking and scheduling tools

  • Deliver AI-powered automation for lead response, reminders, and follow-ups

  • Process payments securely via Stripe

  • Generate SEO insights and reports through SearchAtlas

  • Run marketing campaigns, social media, and reputation management

  • Provide account support, customer service, and technical updates

  • Monitor usage and improve platform performance


3. How We Share Your Information

We never sell your data. We may share information with:

  • Service Providers: Payments (Stripe), messaging (Twilio), SEO/analytics (SearchAtlas), cloud storage, hosting infrastructure

  • Business Partners: Only if you opt into affiliate or referral programs

  • Legal Authorities: If required by law, subpoena, or court order

  • Corporate Events: In case of a merger, acquisition, or sale of assets


4. Data Retention

We retain your information as long as you are an active customer. If you cancel, we may keep certain data for legal, tax, or compliance purposes.


5. Cookies & Tracking

We use cookies and analytics tools to:

  • Recognize returning visitors

  • Track site performance

  • Support marketing and SEO campaigns

You can disable cookies in your browser, but some features may not work properly.


6. Data Security

We implement industry-standard safeguards, including:

  • SSL encryption across all sites

  • PCI-compliant payment processing via Stripe

  • Secure hosting environments and access controls

  • Regular monitoring and backups

However, no system is 100% secure.


7. Your Rights

Depending on your location (e.g., GDPR in the EU, CCPA in California), you may have rights to:

  • Access or request a copy of your data

  • Request correction or deletion

  • Opt out of marketing communications

  • Withdraw consent at any time

  • File a complaint with a data protection authority

Contact us at [email protected] to exercise these rights.


8. Children’s Privacy

Our services are not directed at children under 13 (or 16 in the EU). We do not knowingly collect information from minors.


9. Third-Party Links

Our sites and reports may link to third-party websites. We are not responsible for their privacy practices.


10. Website Ownership & Transfers

Websites we build are hosted on Kavalo Labs’ proprietary platform. If you choose to migrate your website, we will provide a full export for a $500 packaging and transfer fee to cover labor and technical support.


11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our site with a revised effective date.


12. Contact Us

For questions or requests, contact us at:

Kavalo Labs, Inc.
Email:[email protected]
Phone: 415-917-7211
Address: 2152 Olympic way, Daly City CA 94015

The equestrian industry's growth engine. We combine modern technology, AI-powered marketing, and real-world equestrian expertise to scale your business.

Phone: 707-992-3360

Email: [email protected]

Address: 2152 Olympic Way, Daly City CA 94015

© 2025 Kavalo - All Rights Reserved.