Kavalo Labs, Inc Terms of Service

These Terms of Service (“Terms”) govern your use of websites, booking systems, AI agents, and marketing services (“Services”) provided by Kavalo Labs, Inc. (“Kavalo,” “we,” “our,” or “us”). By subscribing to or using our Services, you agree to these Terms.

Terms of Service

Effective Date: September 1, 2025

These Terms of Service (“Terms”) govern your use of websites, booking systems, AI agents, and marketing services (“Services”) provided by Kavalo Labs, Inc. (“Kavalo,” “we,” “our,” or “us”). By subscribing to or using our Services, you agree to these Terms.


1. Services Provided

Kavalo Labs provides technology and marketing services designed for equestrian businesses, including:

  • Custom websites and hosting

  • Booking and scheduling systems

  • AI agents and automation tools

  • Social media, SEO, and paid advertising campaigns

  • Reporting, analytics, and strategic support

Specific features vary by subscription plan.


2. Accounts & Eligibility

To use our Services, you must:

  • Be at least 18 years old

  • Provide accurate business and contact information

  • Maintain an active subscription in good standing

You are responsible for keeping your account credentials secure.


3. Payment & Billing

  • Subscription fees are billed monthly in advance.

  • Fees are non-refundable, except where required by law.

  • Payments are processed via Stripe. You authorize us to automatically charge your payment method each billing cycle.

  • Late or failed payments may result in suspension or termination of Services.


4. Cancellations & Termination

  • You may cancel at any time by providing notice through your account or by contacting support.

  • Services remain active until the end of your current billing period; no partial refunds are provided.

  • We may suspend or terminate your account if you violate these Terms, misuse the Services, or fail to pay.


5. Website Ownership & Transfer

  • Websites built by Kavalo Labs remain fully yours (content, images, branding).

  • Hosting and systems are maintained on Kavalo’s proprietary platform.

  • If you choose to migrate your website elsewhere, Kavalo will package and provide a full export for a $500 transfer fee. This fee covers technical labor and support.


6. Acceptable Use

You agree not to use our Services to:

  • Engage in unlawful or fraudulent activity

  • Upload malicious code or harmful files

  • Send spam or unauthorized communications

  • Infringe on third-party rights (intellectual property, privacy, etc.)

We reserve the right to remove content or suspend Services for violations.


7. Marketing & AI Services

  • AI agents and automations are configured to respond on your behalf using your business information. You are responsible for reviewing and approving any automated communications.

  • Marketing services (social posts, ads, SEO) are subject to performance variables outside our control (e.g., platform changes, competitor activity). We make no guarantee of specific revenue outcomes.


8. Data Privacy

Your information is handled according to our Privacy Policy. By using our Services, you consent to our data practices, including the use of third-party providers such as Stripe (payments), Twilio (SMS/email communications), and SearchAtlas (SEO reporting).


9. Limitation of Liability

  • Kavalo Labs is not liable for lost revenue, lost data, or indirect damages arising from your use of our Services.

  • Our total liability for any claim is limited to the amount you paid in the past three (3) months for the Service in question.


10. Indemnification

You agree to indemnify and hold harmless Kavalo Labs, Inc., its employees, and contractors against claims, damages, or expenses arising from your use of the Services, your content, or your violation of these Terms.


11. Changes to Services & Terms

  • We may update or modify Services from time to time.

  • We may revise these Terms with notice by email or posting on our website. Continued use of the Services after changes constitutes acceptance.


12. Governing Law & Disputes

  • These Terms are governed by the laws of the State of California, without regard to conflicts of law.

  • Any disputes shall be resolved in the courts of San Mateo County, California.


13. Contact Us

Questions about these Terms? Contact us at:

Kavalo Labs, Inc.
Email: [email protected]
Phone: 415-917-7211
Address: 2152 Olympic way, Daly City CA 94015


The equestrian industry's growth engine. We combine modern technology, AI-powered marketing, and real-world equestrian expertise to scale your business.

Phone: 707-992-3360

Email: [email protected]

Address: 2152 Olympic Way, Daly City CA 94015

© 2025 Kavalo - All Rights Reserved.